Cotton Items: Machine washable and easy-to-care for! To ensure you get the most out of your Gawjus garments, wash them on a gentle cycle in either cold or warm water. Avoid using bleach or fabric softener as this may cause damage to the fabric fibres.

Silk Items: Hand-wash these in cold water and use a very low-temp iron if ironing.

Easy Returns! In the unlikely event that you're unhappy with your purchase, we offer easy returns and exchanges on all our items. See our full Returns Policy for t&c's.

Refund policy
RETURNS
We want you to love your GAWJUS purchase, but should you decide you don’t - we offer a full cash refund or an exchange, within 14 days of you receiving your items. If you have any questions as regards our products or the process to employ to affect returns refunds please do not hesitate to mail us at returns@gawjus.capetown, or, even better, use our WhatsApp line to talk to us, we love getting your feedback.

OUR POLICY
We accept returns with respect to the following conditions:

• You have 14 days, after receiving your item, to affect either a refund or an exchange request.
• The item should be returned unworn and unwashed and in the original condition to be re-sold.
• All items will be thoroughly inspected upon receipt & will only be processed if our returns standards are met. In the unlikely event that an item is returned in an unsuitable condition, we may have to send it back to you.
• It is our customer's responsibility to return the item to us by reliable and recorded delivery. In the case that the return is lost in transit, we cannot process the refund.
• In the unlikely event that the item you receive is defective, we will replace it or refund it at no cost to yourself. To process the return and replacement of a damaged item, please follow the instructions below, but we will arrange collection from you with our couriers. Once we have inspected the damaged item, we will refund you or arrange a replacement to be sent to you. In the case that we are unable to replace the item because it is out of stock, we will offer you a full refund or store credit, whichever you prefer.

HOW TO RETURN YOUR ITEM

• Email us at returns@gawjus.capetown to tell us you will be returning your purchase and give a brief description detailing why (sizing, fit, etc).
• Package with all original tags and bags included, and give us your name and your purchase order number and please send your parcel to:

o Gawjus, Green Parrot Place, 5 Recreation Rd, Fish Hoek, 7975, Cape Town o Please mark all items for attention Zoe with her contact number at 084 945 9595. All parcels to be delivered to our premises as we cannot collect from various postal/courier offices. o We recommend Courier Guy but all of the recognised couriers are reliable.

• On receipt of your return in good order, we will get in touch to discuss your available options. In the case of a full refund, we’ll request your bank details as Payfast keeps your card/banking details as confidential for your security. Please allow 5 - 10 working days for the refund to process (this is the amount of time they stipulate, but it is usually faster).
• If you have ordered an item in the wrong size/colour/print, we will gladly exchange it for you depending on stock availability. Please follow the same procedure above, indicating that you would like an exchange or store credit and not a cash refund.
• Once we receive your returned item in original packaging and condition, we will process your exchange or issue your store credit.

EXCHANGES
If you have ordered an item in the wrong size/colour/print, we will gladly exchange it for you depending on stock availability. Please follow the same procedure above, indicating that you would like an exchange or store credit and not a cash refund.Once we receive your returned item, in original packaging and condition, we will process your exchange or issue your store credit.

PROMOTION OR DISCOUNT CODES

• No refunds will be given on purchases made with a discount code or offer.
• No refunds or store credit will be given on “SALE or STEALS” items, however we will allow for exchanges if sizing is the issue, and this will depend on stock availability.
• No refunds will be given on sale items, however, we will allow exchanges depending on stock availability.

Free shipping to anywhere in South Africa for orders over R1,500! Domestic Shipping
- All domestic orders are shipped via Courier Guy.
- Once your order has been fulfilled, you will receive an email with your tracking number and information, therefore we urge all customers to download the free Courier Guy app to monitor the delivery progress of their items.
- A flat shipping rate of R150 will be applicable for orders under R1500.
- FREE shipping for orders over R1500.
- Most areas in South Africa will receive delivery within 2 - 5 business days.
- Smaller towns in rural areas might be subject to delivery of up to 7 working days.
International Shipping
- International Shipping rates are calculated by the weight of your total order & is also dependent on the country of destination.
- All international orders are shipped via The Courier Guy.
- Once your order has been fulfilled, you will receive an email with your tracking number and order information.
- All custom fees, taxes and any other additional costs associated with your purchase abroad are the responsibility of the customer. These are NOT included in the cost of the order or shipping charge.
- We suggest contacting your local customs office if you are unsure of the applicable taxes or custom fees. Gawjus is notresponsible for any additional taxes or charges that are requested during theshipment of your order, and do not offer refunds for these costs.
- Gawjus does not provide refunds to customers for failure to pay duties and taxes associated with your order.
Additional Information
- Above delivery times can vary depending on the time of year, holiday periods, weekends and severe weather conditions.
- Gawjus will not be held responsible for items not received due to shipping issues while in transit.
- It's the customer's responsibility to provide the correct shipping/delivery address for an order.
- Postage and shipping costs are non-refundable.