RETURNS
We want you to love your GAWJUS purchase, but should you decide you done -  we offer a full
cash refund or an exchange, within 14 days of you receiving your items.
If you have any questions as regards our products or the process to employ to affect returns or
refunds please do not hesitate to mail us at returns@gawjus.capetown, or, even better, use our
WhatsApp line to talk to us, we love getting your feedback.

OUR POLICY
We accept returns with respect to the following conditions:

  • You have 14 days, after receiving your item, to affect either a refund or an exchange request.
  • The item should be returned unworn and unwashed and in the original condition to be re-sold.
  • All items will be thoroughly inspected upon receipt & will only be processed if our returns standards are met. In the unlikely event that an item is returned in an unsuitable condition, we may have to send it back to you. 
  • It is our customer's responsibility to return the item to us by reliable and recorded delivery. In the case that the return is lost in transit, we cannot process the refund.
  • In the unlikely event that the item you receive is defective, we will replace it or refund it at no cost to yourself. To process the return and replacement of a damaged item, please follow the instructions below, but we will arrange collection from you with our couriers. Once we have inspected the damaged item, we will refund you or arrange a replacement to be sent to you. In the case that we are unable to replace the item because it is out of stock, we will offer you a full refund or store credit, whichever you prefer.

HOW TO RETURN YOUR ITEM

  • Email us at returns@gawjus.capetown to tell us you will be returning your purchase and give a brief description detailing why (sizing, fit, etc).
  • Package with all original tags and bags included, and give us your name and your purchase order number and please send your parcel to:

o Gawjus, Green Parrot Place, 5 Recreation Rd, Fish Hoek, 7975, Cape Town
o Please mark all items for attention Zoe with her contact number at 084 945 9595
o All parcels to be delivered to our premises as we cannot collect from various
postal/courier offices.
o We recommend Courier Guy but all of the recognised couriers are reliable.

  • On receipt of your return in good order, we will get in touch to discuss your available options. In the case of a full refund, we’ll request your bank details as Payfast keeps your card/banking details as confidential for your security. Please allow 5 - 10 working days for the refund to process (this is the amount of time they stipulate, but it is usually faster).
  • If you have ordered an item in the wrong size/colour/print, we will gladly exchange it for you depending on stock availability. Please follow the same procedure above, indicating that you would like an exchange or store credit and not a cash refund.
  • Once we receive your returned item in original packaging and condition, we will process your exchange or issue your store credit.


EXCHANGES
If you have ordered an item in the wrong size/colour/print, we will gladly exchange it for you
depending on stock availability. Please follow the same procedure above, indicating that you
would like an exchange or store credit and not a cash refund.

Once we receive your returned item, in original packaging and condition, we will process your
exchange or issue your store credit.

Promotion or Discount Codes:

  • No refunds will be given on purchases made with a discount code or a "steal/sale" offer.

Sale and “Steal” Items:

  • No refunds or store credit will be given on “sale or steals” items, however we will allow for exchanges if sizing is the issue, and this will depend on stock availability.
  • No refunds will be given on "sale or steal" items, however, we will allow exchanges depending on stock availability.