Returns and Exchanges
We want you to be happy with your Gawjus purchase, but if you are not – we offer refunds* to your original method of payment provided we are notified via email sales@gawjus.capetown within 48 hours, and provided that we receive your item/s within 14 days of your request. Please note that for a return or exchange to be eligible, the item/s must be unworn, unwashed, with tag(s) attached, and in its original packaging.

Damaged item?

In the unlikely case that you receive a damaged item, please include the following in your email:

  • Name
  • Order number
  • Photo of the damaged item
  • Whether you would like a refund or exchange

Just changed your mind?

  • Name
  • Order number
  • Reason for return

Was your item a gift?

Gifts can be exchanged for different sizes or items of the same value, however they cannot be refunded for cash. Simply email our support desk with your full details:

  • Your Full Name
  • Your contact number
  • The Order Number (which your gift-giver should have).
  • What you'd like to exchange the item for.

Once we have received your requests, we will provide you with further details on how we will proceed. Collection will be arranged by us, however unless the reason for the return is that the item is damaged, you will be required to pay for the return postage.

email sales@gawjus.capetown

*Damaged items will be refunded in full. This is inclusive of the cost of the item, its delivery and the return postage fees. Refunds for non-damaged item(s) will exclude delivery and return postage fees.